store policy

Terms and conditions

Our full list of terms and conditions are accessible at the bottom of our checkout page​

privacy policy  & safety

Krystal's Diamond store receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your device to the Internet; login; e-mail address; computer and connection information and purchase history. We also use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When customers of Krystal's Diamond store make an order, conducting a transaction on our website (www.krystalsdiamond.com), as part of the process, we collect the personal information you provide to for example your name, address and email address. Your personal information will be used for the specific reasons stated above only and be kept securely.

The reason we collect non-personal and Personal Information is for the following purposes listed below:

•To provide and operate our services effectively
•To provide our service users with ongoing customer assistance and technical support.
•To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages.
•To create aggregated statistical data and other aggregated and/or inferred

• Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
• To comply with any applicable laws and regulations.
• To provide personalised information to users and visitors

The data provided to Krystal's Diamond store is stored and hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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We use the provided information to communicate or notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

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Please note that you can withdraw your consent at any time if you don’t want us to process your data anymore, please contact us at krystalsdiamondstore@gmail.com 

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Our privacy policy is subject to change please note we reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at krystalsdiamondstore@gmail.com